All products in our store have a 30-day return policy, which means you can request a return within 30 days of receiving the item. The following is a detailed introduction, please pay attention and wish you a happy shopping.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition as the item you received, unused, with tags, no damage, etc. that would affect a second sale, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at service@auakenes.top. Please note that returns need to be sent to the following address: 16 FLAT, LONDON, LONDON E14 7AT
If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Please do not return the product without contacting us, it may result in the product not being returned, thank you!
You can always contact us at service@auakenes.top with any return questions.

2. Goods confirmation

Please check your order upon receipt and if the item is defective, damaged or received the wrong item, please contact us immediately so we can assess the problem and correct it.

3. Communication

Please check the order after receiving the product. If you do not like the product, the return postage will be borne by you. If the product is replaced due to product quality problems, the postage will be borne by the seller. Return the product to ensure that there are no traces of use. The product has obvious scratches, dirt, and damage to the product, and it cannot be returned.

4. Exceptions/Non-Returnable Items

The product affects secondary sales. The product has obvious scratches, dirt, and damage to the product, and cannot be returned.

5. Return logistics costs

If there is no reason to return, the courier fee will be borne by you, if it is a quality problem, the return shipping fee will be borne by us.

6. Time limit for refund

Once we have received and checked your return, we will notify you within 2 business days and let you know if your refund has been approved. If approved, you will automatically receive a refund within 10 business days of your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue chargebacks.
If more than 15 business days have passed since we approved your return, please contact us at service@auakenes.top.

*Affected by the epidemic, the processing time may be delayed. If this happens, we will notify you by email within 2 business days of receiving your order. Please check your mailbox.