Frequently Asked Questions

– Are my credit card details safe to use your website?

For online transactions, educate guests to use PayPal, providing buyers with strong purchase protection.

PayPal follows the Payment Card Industry Data Security Standard (PCI DSS) to protect user data and protect buyers from theft and fraud.

Please note that card details are not saved on the auakenes.top website. Each purchase requires the user to enter the credit card details again

– How to add gift information to the order?

Customers have the opportunity to add gift information to their orders to celebrate different occasions at different times.

Just contact us via email service@auakenes.top and our team will handle your request.

– Can I track the delivery of my order?

All shipped orders will have a tracking number attached.

Please click here to track your package.

Enter your tracking number and you will be able to track your order anytime, anywhere.

– Is there a problem with your order?

Hope you received your order in good condition.

If you have any questions about your order, we kindly ask you to contact us via our email service@auakenes.top.

Our team will take all necessary steps to regain your trust.

– What is the delivery time and price?

In general, the shipping time for goods is 7 to 15 days (Monday to Friday). Order cut-off time is 5:00 PM EST (New York). Order processing time is 3 – 5 business days (Monday to Friday).
Our orders are usually delivered within 10 to 20 business days. Please see the table in the Shipping Information tab for shipping prices.

– Can I cancel my order?

Please contact us at service@auakenes.top to cancel your order.

However, if your package has been processed and shipped, you will not be able to cancel your order.

– How can I receive an invoice for my order?

All orders will include a printed invoice inside the package.

To obtain a pdf copy of the invoice, please contact us at service@auakenes.top. Make sure to include your order number in the email.

– Can I make product changes to my order?

Please email us at: service@auakenes.top to add or remove items from your order.

– Can I save my basket?

In order to save your shopping basket, you should register an account on the AUAKENES website

After that, go ahead and select your item and press the “Save Basket” option

Your saved projects can be found in your account area. Just press “Saved Baskets” and the item will appear.

You can add or remove items from your saved basket at any time

If some saved items are out of stock, they will be removed from your basket

– I have a business and want to place an order

If you are a business looking for wholesale deals, please contact us at service@auakenes.top.

– Do I need to create an account to shop with you?

We recommend that our clients sign up and benefit from:
– Receive coupons and discounts
– Your address will be saved
– Express checkout process
– Easier ordering process
– How much of the same product can I buy?

We allow customers to purchase any number of items.

– Make product suggestions

AUAKENES is happy to consider your product suggestions.

For product recommendations, please contact us at service@auakenes.top.

– placing an order

To place an order with AUAKENES, just follow the steps below.

First, click “Buy Now” to browse all the categories available in our store or enter the product name in the search bar.

Simply press the “Add to Cart” button to add the items you want to your basket.

After that, press the shopping basket in the corner of the page, then press “Checkout”. Here you will be asked to enter your personal information (Customers with an account will keep the shipping address there.)

Finally, you will have the opportunity to view all your details. If everything is correct, go ahead and press “Proceed to Checkout”.

– How do I know when a product is in stock?

If an item you want is out of stock, we kindly ask you to sign up to receive email notifications when that item becomes available again.

Just press “email me when in stock” on the product page.

– What product information do you display on your website?

Useful product-related information can be found on the product pages of our website, including:
– product photo
– Detailed description
– nutrient content
If you have any questions about AUAKENES, please contact us via our email service@auakenes.top.